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Company: Steno
Pay: $20- $23 hourly
Employment Type: Part Time
Learn More and Apply: https://ats.rippling.com/steno-careers-page/jobs/af8006ec-3d71-4044-9607-5f57ea78caef
Description:
Steno is actively looking for Virtual Tech Assistants (AKA Video Specialists) to join our Winning Team!
Please note that we are currently looking for Virtual Tech Assistants in the following locations: AL, AZ, AR, FL, GA, HI, IN, IA, KS, LA, ME, MD, MA, ME, MI, MS, MO, MT, NE, NJ, NM, NC, OH, PA, SC, TX, UT, VA, WV, WI
Who are you?
If you’re passionate about technology, tech-savvy, have live Zoom and video conferencing troubleshooting experience, and enjoy working directly with clients, this is the job for you!
Our Video Specialists provide live technical support and excellent customer service for our Clients on deposition day using our Steno Connect platform. Operating with a hospitality mindset, sometimes under pressure, is critical to ensuring all of our clients have everything they need to have a successful deposition.
All Video Specialists get comprehensive, on-the-job training to become familiar with the deposition process and Steno’s unique service processes.
On a regular basis, you’ll be:
Providing face-to-face, on-camera technical, video, and audio support during remote depositions, troubleshooting audio and video issues for our clients in real time.
Organizing all documents needed for virtual depositions.
Ensuring that clients are comfortable using the platform (Zoom) and answering any technical questions as they arise.
Speaking to clients and being assertive, professional, and courteous.
Quickly learning multiple online platforms and keeping up to date with Steno products and processes (and sometimes, dealing with ambiguity). Flexibility is key!
Providing exceptional and hospitable customer service before, during, and after depositions to ensure our clients are receiving white-glove service anytime they need it.
You’re gonna crush it if:
You have 2+ years of Customer Service experience.
You have 1+ years of experience with video/audio conferencing. Previous Zoom experience is a requirement. You will be tested on Zoom proficiency during your interview process, so you should feel very comfortable with Zoom and are proficient in navigating and troubleshooting within the platform’s features and functionalities.
You can coordinate many moving parts comfortably in a high-stress environment.
You are comfortable using multiple technologies and can quickly pick up new skills.
You are highly attentive, detail-oriented, and organized.
You have a minimum of 20 hours of availability Monday-Friday between 9 am to 5 pm PST. More specifically, you must have full availability, at least three days a week.
You must be available for the first 10 weekdays of hire for training.
You have the desire to work with a fast-paced and quickly growing tech startup, and you are enthusiastic about the opportunity for growth within the company.
You must be prepared and meet weekly training, educational, and training requirements.
You have at least 6 months of experience working in a remote setting.
If you have experience in the court reporting or legal industry, or with a start-up, that is a plus!