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Company: Finni Health
Pay: $18.00 – $22.00 per hour
Employment Type: Part time
Learn More and Apply: https://jobs.ashbyhq.com/finni-health/5432f57c-55ee-47fd-9f5e-25a0b8349781
Description:
Position Summary
We are seeking a highly professional and organized Admin Assistant to support our ABA practice operations, with a specific focus on maximizing scheduling efficiency and optimizing clinical utilization.
This role is vital to our team’s success and requires someone who is detail-oriented, proactive, and familiar with the nuances of ABA therapy. The ideal candidate will also be cross-trained as a Registered Behavior Technician (RBT) and comfortable working in a clinical setting. This is a full-time, hourly role.
Key Responsibilities
Serve as the primary utilization driver by managing all end-to-end therapist scheduling (including initial sessions, cancellations, school accommodations, and makeups) to maximize billable hours and ensure therapists maintain full, accurate schedules each week.
Proactively manage the clinical calendar and triage appointment availability, efficiently addressing all schedule changes, cancellations, and utilization dips.
Analyze and report on key utilization metrics (e.g., scheduled vs. billed hours, no-show rates), implementing scheduling strategies to increase density and operational efficiency.
Coordinate with clinical staff (BCBAs, RBTs) to align client treatment hours with staff capacity, minimizing service delivery gaps.
Act as the first point of contact for all client administrative inquiries and support essential daily office operations (phones, documentation, file management).
Collaborate closely with BCBAs, recognizing and escalating urgent clinical or behavioral issues appropriately.
Maintain strict compliance with clinic protocols, privacy standards (HIPAA), and safety procedures.
Assist with essential practice management tasks, including onboarding logistics, tracking mandatory staff certifications, and supporting interviews.
Required Qualifications
Previous administrative or office management experience (ABA or healthcare preferred).
Demonstrated experience in complex scheduling and calendar management.
Strong analytical skills for utilization tracking and reporting.
Strong professionalism, communication, and interpersonal skills.
Ability to multitask, prioritize, and remain calm in a busy environment.
Willingness to become CPR and crisis certified through our organization.
Must be willing to pursue or already hold an RBT certification.
High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
Work in Mountain Time Zone
Benefits
Competitive pay 💰
Health, Dental, and Vision insurance
Training and professional development opportunities 🎓
Supportive team environment 🤝
Opportunities to grow within the company 🌱
You will be successful in this role, if you are
Proactive and resourceful, especially in problem-solving and scheduling conflicts.
Adaptable and flexible.
Collaborative and team-oriented.
Demonstrates professionalism and a strong work ethic.
Committed to providing exceptional support.
To protect our clients and their families, this position requires a background check. Successful candidates will receive a conditional offer of employment, with a final confirmation to start pending the satisfactory results of the screening.